We will do our utmost to make our customers feel our concern, so when the customer receives the package, we strongly recommend that the customer open it and check to make sure the item is the same as the order.

Do not remove or damage the product label and save it in its original state before returning it. This is a prerequisite for your return and must maintain the original status of the order package.

Goods can be returned or replaced within 14 days of receipt (subject to the appropriate time displayed by the logistics system).

Returns and exchanges will be processed by email, so we are unable to receive requests for returns or exchanges by phone or otherwise.

Our E-mail is: alijol@doomobi.com

Thank you for your understanding and cooperation.

 

About the classification of goods:

1, toys

2, footwear

3, clothing

4, others

 

Toy goods

  1. If the toy you purchased is defective. In this case, the merchandise will be refunded at the discretion of the buyer as appropriate and will not be accepted for return. (Maximum return of 10% of the price of the item);
  2. Within 14 days from the date of receipt of the goods, please contact our customer service staff immediately to let us know your needs. If you need to return the goods, you must stamp your return within 30 days from the date of receipt of the goods, tell us the logistics tracking number, beyond the date, we will not accept your request;
  3. Please take photos of the items for recording before sending the return;
  4. Please refer to the following replacement or return instructions for specific requirements.

 

Footwear

  1. Within 14 days from the date the customer receives the product, please contact our customer service staff immediately to let us know your needs. If you need to return the goods, you must stamp your return within 30 days from the date of receipt of the goods, beyond the date, we will not accept your request.
  2. Unless the goods are defective, we will not accept replacement or return;
  3. Due to production batches and shooting, individual products may appear inconsistent with the image display, such as: color difference, scratches, thread ends, production traces, etc. In this case, the merchandise will be refunded at the discretion of the buyer as appropriate, and no return will be accepted;
  4. If it occurs 30 days after the date of purchase: the bottom is broken, the heel is broken, the cross section and the upper leg are broken, we will provide 30% coupon as compensation;
  5. You must receive the order package and contact our customer service staff within 14 days from the date to indicate the return. You must put a postmark on your return within 30 days from the date of receipt of the goods, tell us the logistics tracking number, beyond the date, we will not accept your request;
  6. Please take photos of the items for recording before sending the return;
  7. Please refer to the following replacement or return instructions for specific requirements.

 

Clothing goods

  1. If there is any problem within 14 days from the date the customer receives the product, please contact our customer service staff immediately to tell us your needs. If you need to return the goods, you must stamp your return within 30 days from the date of receipt of the goods, beyond the date, we will not accept your request (such as zipper damage, fasteners on the clothes off or other obvious serious situation );
  2. Unless the goods are defective, we will not accept replacement or return;

3, due to the production process and transportation reasons, individual products may appear inconsistent with the picture display, such as: extrusion deformation, wrinkles, uneven color, scratches, cable head, oil stains, opening lines, production traces or obvious Damage, etc. In this case, the merchandise will be refunded at the discretion of the buyer as appropriate and will not be accepted for return. (Maximum return of 10% of the price of the item);

  1. Within 14 days from the date of receipt of the goods by the customer, the washing is not carried out according to the instructions for use of the clothes, resulting in discoloration and deformation. After we confirm, we can return 10% of the selling price of the goods;
  2. Please take photos of the items for recording before sending the return;
  3. Please refer to the following replacement or return instructions for specific requirements.

 

Other types of goods: According to the existing product types, we will update the goods and services in a timely manner, thank you for your cooperation.

 

About the shipping address

Delivery address: After confirming your needs, we will email you the delivery address within 5 working days.

 

About refund

After we receive your return, we will check the goods for 3-5 working days. We will send you an email notifying you that we have received the return and tell you the follow-up.

 

Instructions for product replacement or refund

  1. Within 72 hours after the order is generated, the goods will not be returned

    (If the customer insists on cancelling the order, we will charge a 10% handling fee for the order amount, which is a financial service fee paid to the bank.);

  2. Within 14 days from the date of receipt of the goods by the customer, the specific time is calculated based on the date of the proper display of the logistics system, and we provide the replacement and return of the goods;
  3. Specific instructions:

Toys:

  1. Due to the production process and transportation reasons, individual products may appear inconsistent with the image display, such as: extrusion deformation, wrinkles, uneven color, scratches, oil stains, opening lines, production traces, etc. In this case, we will refund some of the fees according to the specific conditions of the goods, and will not accept returns (maximum return of 10% of the price of the goods);
  2. If you need to replace or return the goods, please tell us the reason for the replacement, we will reply within 3-5 working days, do not accept no reason to replace or return;
  3. If you need to replace or return the goods, please provide proof of the goods out of the box, including: the picture of the order package, clear and complete logistics label, video or picture of the open package, pictures of the package to prove the goods, zero on the goods Parts pictures, proof of unused goods, any pictures that need to be communicated, etc.;
  4. Please contact us by email and do not accept other contact methods.

 

Footwear:

  1. If you need to replace or return the goods, please tell us the reason for the replacement, we will reply within 3-5 working days, do not accept no reason to replace or return;
  2. Due to the production process and transportation reasons, individual products may appear inconsistent with the image display, such as: extrusion deformation, wrinkles, uneven color, scratches, open lines or cable heads, oil stains, production marks, firmware Fall off and so on. In this case, we will refund some of the fees according to the specific conditions of the goods, and will not accept returns (maximum return of 10% of the price of the goods);
  3. If you need to replace or return the goods, please provide the proof of opening the goods, including: pictures of the order package, clear and complete logistics label, video or picture of the opening package, pictures of the package to prove the goods, size of the goods Pictures, proof of unused goods, pictures of any parts of the product that need to be communicated (color, stains, etc.);
  4. Please contact us by email and do not accept other contact methods;

 

Clothing

  1. If you need to replace or return the goods, please tell us the reason for the replacement, we will reply within 3-5 working days, do not accept no reason to replace or return;
  2. Due to the production process and transportation reasons, individual products may appear inconsistent with the image display, such as: extrusion deformation, wrinkles, uneven color, scratches, oil stains, open wire or cable head, production traces, firmware Fall off and so on. In this case, we will refund some of the fees according to the specific conditions of the goods, and will not accept returns (maximum return of 10% of the price of the goods);
  3. If you need to replace or return the goods, please provide proof of the goods out of the box, including: the picture of the order package, clear and complete logistics label, video or picture of the opening package, pictures of the package to prove the goods, size of the goods Pictures, proof of unused goods, pictures of any parts of the product that need to be communicated (color, stains, etc.);
  4. Please contact us by email and do not accept other contact methods.

 

Description of fees related to replacement or return

  1. The customs inspection and logistics costs incurred due to the replacement of goods shall be borne by the customer;
  2. The logistics cost incurred by the customer return is borne by the customer, and the customs inspection fee is deducted. The order amount minus the logistics cost and customs inspection fee is the refunded fee to the customer;

 

Description of logistics time

  1. We will receive the logistics tracking number of the goods within 5 working days from the date of the order generation. If there are major holidays or force majeure factors during this period, the time will be postponed;

2, logistics and transportation process: the entire transportation process will encounter holidays, departure inspection, parcel handover, customs inspection, customs clearance procedures, bad weather or force majeure and other factors to delay the appropriate investment time;

  1. The country that arrives at the port of the host country needs to contact the local post office to collect the parcel;
  2. If the logistics time is more than 30 days and there is no latest details, please contact us immediately by email.